City of Syracuse

In the event the Syracuse Parks & Recreation Department cancels a program, membership, or reservation, you will be refunded the full amount, less the credit card transaction fee. All other program, membership, or reservation refund requests are required to be submitted in writing 30 days from the start of the program, membership, or rental for a full refund, less the $5.00 processing fee, except for aquatics programs. Aquatics programs must be submitted ten (10) days from the start of the session for a full refund, less the $5.00 processing fee. Programs with registration dates less than ten (10) days from the start will not be refunded unless the Department cancels. A 2.75% credit card transaction fee will not be refunded in any case. The credit card transaction fee is subject to change. Refunds will only be given to the original applicant/registrant. Refunds will be reimbursed to the credit card used for the transaction. If payment was made by cash or check, a refund check will be mailed to the address of the original applicant/registrant. Issuance of refund checks take between 4-6 weeks. Refunds will not be prorated or considered after the start of a program, membership, or reservation.